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The "Insta-Workflow ™" add-on module integrates seamlessly with the Instaknow-ACE business rules engine and provides visual wizards to define combinations of manual and automated workflow step with sophisticated dependencies to automate and expedite complex workflows in an efficient manner, without program coding. Insta-Workflow provides for definition of business rules that decide how a long-running business transaction should flow through an organization's automated and manual decision making process over several days. The Workflow definition includes:
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User work group communication |
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Specification of normal business rules
for all events in the life-span of the extended
transaction |
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Synchronization of parallel decision
making results before a dependent workflow is
initiated |
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Scheduling of bulk transaction processing
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Automated e-mail, beeper, pager,
cell-phone, Instant Message, Net-Meeting alerts
to appropriate parties when needed |
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Senior-authority overrides to normal
rules if and when required, subject to
permission check |
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Automatic re-tries of automated workflow
segments when required systems are down |
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Cancellation of partially processed
business transactions under appropriate business
conditions |
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Exception handling rules |
After the Insta-Workflow ™ business workflow dependency definition is configured and activated; all further transactions are automatically routed from one decision-making segment into another according to the clicked-in business rules (business logic). The workflow segments can be manual across many departments and/or automated across many diverse internal or web-based partner systems. Automated alerts (via e-mails, Instant Messages, Beeper/cell-phone text messages, Net-Meetings with whiteboard sharing) can be set to inform people about transactions waiting for their review and input. An audit trail is available to trace processing of any business transaction across many workflow segments. All user interaction with the transactions is browser-based and is subject to permissions granted to each user.
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