Instaknow Solution
Instaknow solutions provide automatic research of trouble tickets across multiple network management and billing systems on mainframe, client-server and Intranet/Internet platforms.

Automatic feed of network management data into billing, project workflow management, provisioning, procurement and time and materials systems residing on various client-server, mainframe and Intranet platforms.

Benefits
Faster research leading to rapid problem resolution and 55% faster trouble ticket closure, higher levels of customer service and satisfaction at greatly reduced costs.

30% Faster order completion and installs with lesser manual data re-typing and fewer errors. Faster billing, higher customer satisfaction.