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Enable exceptional customer experiences, while reducing costs

Contact Centers are faced with challenges of handling increasing volumes, retaining agents and moving from Customer Service Management to Customer Experience Management.

Instaknow’s HIA platform integrates multiple systems and combines customer information & engagement data to provide an exceptional customer experience. Multi-channel integration enables rapid Data Entry, Order Fulfillment (including proactive, intelligent procurement and logistics for faster shipments) and tracking Customer sentiments throughout the journey.